Return & Refund Policy
Last updated: September 2026
We provide digital art exhibition services. Read this policy carefully before paying — it explains what the registration fee covers and our strict no-refund terms.
1. About This Policy
This Return and Refund Policy applies to all payments made on the KPR ART website through our payment gateway, SSLCommerz. KPR ART provides digital art exhibition services: online art competitions, digital exhibition of approved artworks, and associated digital participation benefits. By making a payment on this website, you agree to the terms of this policy.
2. What You Pay For
The registration fee covers participation of one artwork in the selected online art competition or exhibition: review by our judging panel, an Artist ID issued upon successful payment, and display of the approved artwork in our digital gallery and exhibition. All of these are digital services — nothing physical is shipped or delivered.
3. Delivery of Our Services
All KPR ART services are delivered digitally — there are no physical goods, shipping, or courier deliveries of any kind, so physical delivery timelines do not apply. Digital fulfilment is immediate: your Artist ID is issued instantly after successful payment, and your approved artwork is displayed in our digital gallery and exhibition. Confirmation and updates are sent to the WhatsApp number provided at submission. Full details are on our Delivery Policy page.
4. No-Refund Policy
The registration fee is strictly non-refundable. Because our services are digital and participation is confirmed immediately upon payment, we do not offer refunds, exchanges, or cancellations once a payment is completed — including cases of change of mind, inability to participate after payment, or dissatisfaction with judging results, as described in our Terms & Conditions. Any exception to this policy is at KPR’s sole discretion.
5. Failed, Cancelled & Duplicate Payments
If a transaction fails or is cancelled by you midway but the amount is debited from your account, the payment was never completed and the amount is normally auto-reversed by your bank or mobile financial service provider. If it is not auto-reversed, contact us with your transaction details and the reversal will be processed within 7 to 10 working days to your original payment method (card, mobile banking, or net banking account) through SSLCommerz. Amounts debited twice for the same registration (duplicate payments) are always reversed in full within the same timeline. These are payment reversals, not refunds — no service was delivered against them.
6. Event Cancellation by KPR
If KPR cancels an event or competition entirely and it is not rescheduled, we will contact all paid participants through the WhatsApp number provided at submission regarding their registration.
7. How to Contact Us
For any payment issue — a debited-but-failed transaction, a duplicate charge, or questions about this policy — contact us with your transaction ID (Tran ID), artist name, and WhatsApp number via our Contact page, by email, or by phone. Fraudulent or abusive claims may be declined.
8. Changes to This Policy
We may update this policy from time to time. The updated version will always be available on this page with a revised "Last updated" date. Continuing to use the website or make payments after changes constitutes acceptance of the updated policy.
Service type
100% digital
Registration fee
Non-refundable
Failed/duplicate payment reversal
7 to 10 working days
Questions about a payment?
Reach us via the contact page, email emrankhann89@gmail.com, or phone 01984-576600.